Refund and Return Policy

British Comfort keeps your satisfaction first and wants to make sure you get a hassle-free shopping experience. We are an affiliate marketing website that brings you closer to the most reliable and trusted vendors. All the refund and return requests are solely processed by each vendor’s specific policy. We have outlined the general guidelines to help you understand the whole process. Let’s get you through the whole process.

Eligibility for Returns and Refunds

Once you receive your order, you must start your return within 14 days to obtain a refund. The return period matches the requirements of The Consumer Contracts Regulations 2013 that permit UK consumers to return unused merchandise in its original state during a 14-day timeframe.

A refund or return process requires the following requirements to be met:

Items stay unused with their original packaging and unassembled state.
The product arrives in identical condition to what you received.
The customer needs to submit their request during the 14-day return timeframe.

Each vendor applies independent return policies for upholstered furniture and custom-made products. Check the description of each item before you buy anything.

How to Initiate a Return or Refund?

British Comfort acts as a mitigator. The return and Refund process must be handled directly with the vendor. Here is a guide on how you can initiate a return:

Contact the Vendor: Contact the relevant vendor through your order confirmation email if you have decided to initiate the request. Provide the details of your order and what’s the reason for your return or refund request.
Provide Evidence (If Applicable): If your product has arrived in a damaged, defective state or there is any part missing, provide proof with clear pictures of the product and a relevant description.
Await Vendor Approval: The vendor will go through your request and confirm whether it’s a valid claim and your item is eligible for return or refund. If it is approved, they will provide you with the return instructions you need.
Return the Item: Once your return and refund are approved, pack the item in its original packaging and ship it with a tracking number. The customers will handle the shipping costs unless the vendor states otherwise.
Receive Refund or Replacement: Once the product is received. The vendor will inspect the returned item, and they will process your refund or send a replacement.

Damaged or Faulty Products

Contact the vendor promptly about product damage or missing sections by sending proof through images. The vendor has full authority to determine replacement, refund, or part delivery according to the situation. Assembling faulty items is prohibited since it undermines your ability to make a valid return.

Exceptions to the Return Policy

Some items are not eligible for return or refund unless they are faulty. These include:

Custom-made or personalized furniture.
Used, assembled, or altered products.
Items without their original packaging.
Clearance or final sale items (if specified in the listing).

Return Shipping Costs

Any item returned due to a change in mind requires you to pay shipping expenses.

After performing an inspection of your item the vendor will start processing your refund. Shipping to process your refund depends on both the vendor you chose and your payment option during checkout. The return payment process takes 7-14 business days, starting from the initial receipt date. Contact the vendor if your refund takes longer than the stated period to arrive.

Need More Help?

British Comfort stands as your dedicated partner for selecting suitable home furniture choices. British Comfort remains available to assist you with any additional support. We do not handle refunds directly, yet we provide assistance regarding refund procedures.
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